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    Complaints Policy

    Last updated: 14 October 2026

    1. Our Commitment

    At Advizo, we are committed to providing a high-quality service to all our customers. We take complaints seriously and aim to resolve any issues promptly and fairly.

    2. How to Make a Complaint

    If you are unhappy with any aspect of our service, you can submit a complaint using any of the following methods:

    Please include as much detail as possible, including your name, contact details, and a clear description of your complaint.

    3. Our Process

    • Acknowledgement: We will acknowledge your complaint within 2 working days.
    • Investigation: We will investigate the matter thoroughly and keep you informed of progress.
    • Resolution: We aim to resolve all complaints within 10 working days. If we need more time, we will let you know and explain why.
    • Final response: You will receive a written response outlining our findings and any actions taken.

    4. Escalation

    If you are not satisfied with our response, you may escalate your complaint by writing to our senior management team at complaints@advizo.co.uk with the subject line "Escalated Complaint".

    5. External Resolution

    If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to an appropriate external body, depending on the nature of the complaint.

    6. Learning from Complaints

    We use feedback and complaints to improve our services. All complaints are logged and reviewed regularly to identify areas where we can do better.

    7. Related Information

    If you need support, use our contact page.