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    Client Management

    A centralised CRM purpose-built for mortgage brokers and financial advisers

    Stop juggling spreadsheets, email inboxes, and paper files. Advizo gives you a single, structured view of every client — their details, cases, documents, factfinds, and messages — so you can focus on giving great advice.

    James & Sarah Thompson

    james.thompson@email.com 07700 123 456
    Active Client

    3

    Cases

    12

    Documents

    8

    Messages

    5

    Tasks

    Active Cases

    Remortgage — DIP Submitted
    Life Insurance — In Progress

    Recent Activity

    Remortgage case opened

    2 hours ago

    Payslips uploaded via portal

    Yesterday

    Message sent to adviser

    2 days ago

    Factfind completed

    1 week ago

    Compliance: All records audit-ready

    Everything you need to manage clients, cases, and communications — in one place

    Related capabilities: Case Management, Smart Factfinds, Calendar Sync & Bookings

    Structured Client Profiles

    Every client record holds personal details, contact information, joint applicant data, employment history, and adviser notes — structured specifically for UK mortgage and protection advisers. No more hunting through emails or spreadsheets.

    Multi-Case Architecture

    Each client can have multiple cases — mortgages, remortgages, buy-to-let, protection, general insurance — all linked to the same profile. See every relationship at a glance and never lose track of cross-selling opportunities.

    Integrated Factfinds

    Launch factfind questionnaires directly from the client profile. Data flows seamlessly between the factfind and the client record — no re-keying, no duplication, no errors.

    Document Management

    Organise client documents by category — identification, bank statements, valuations, mortgage offers, insurance policies — with drag-and-drop uploads, AI validation, and secure portal sharing.

    Built-In Messaging

    Communicate with clients directly from their profile via the integrated Message Hub. Every conversation is threaded, timestamped, and linked to the right case — creating a complete audit trail.

    Powerful Search & Filtering

    Find any client instantly by name, email, phone, or status. Filter by date ranges, group by ERC end dates, and customise table columns to see exactly the data that matters to your workflow.

    Compliance-Ready Records

    Every change, upload, and communication is logged with timestamps and user attribution. Your client records are always audit-ready for FCA compliance reviews and network inspections.

    Client Status Overview

    See at a glance which clients are active, which cases are in progress, and where attention is needed. Status badges, last-contacted dates, and ERC alerts keep your pipeline visible and actionable.

    Joint Applicant Support

    Add joint applicants with their own details, income, and employment data — linked to the same case. Perfect for mortgage applications where both parties need to be tracked and factfound.

    Interactive Demo

    See it in action

    Explore the interactive demo below to experience how this feature works in Advizo.

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    Deep Dive

    Inside a client

    Explore the full client workspace — overview, cases, factfinds, documents, messages, properties, insurance, commissions, and more — all in one place.

    ClientsEleanor Douglas / Daniel Douglasoverview
    Search clients, cases, tasks...

    Client: Eleanor Douglas / Daniel Douglas

    CLIENT STATUS
    ACTIVE
    DOCUMENTS TO REVIEW
    0
    UNREAD MESSAGES
    0
    CURRENT CASE STAGE
    NEW
    ACTIVE CASES
    2
    ACTIVE TASKS
    3

    Client Summary

    Overview of client information

    Applicants

    Applicant contact details

    ED

    Applicant 1

    Eleanor Douglas

    06/12/1985
    📞 07331196833
    ✉ eleanor@douglas.local
    DD

    Applicant 2

    Daniel Douglas

    14/12/1983
    📞 07506320322
    ✉ daniel@douglas.local

    Active Products

    Current items not archived

    Property

    73 Potters Wynd, Edinburgh EH3 9DN

    Mortgages

    Nationwide • £293,000

    Protection

    1 active policy

    General Insurance

    No active policies

    ⚙

    Key Details

    Dates and ownership

    MORTGAGE & CASE

    ERC End06/01/2028

    Adviser

    David Clarke

    Firm

    Clarke & Partners

    Built for real advisory workflows

    Here's how firms like yours use this feature every day.

    First-time buyer onboarding

    Create a new client, add their joint applicant, launch a factfind, and request documents — all within minutes of the first phone call. The client receives their portal login and starts uploading documents immediately.

    Remortgage pipeline management

    Filter your client list by ERC end date to identify remortgage opportunities 6 months in advance. Create new cases, send renewal communications via automations, and keep every conversation linked to the right client.

    Network compliance audits

    Pull up any client record during an audit and show the complete history — factfind data, documents, communications, case notes, and adviser actions — all timestamped and attributed in one place.

    Multi-product cross-selling

    A single client profile shows all their cases — mortgage, life insurance, income protection. Spot gaps in coverage and open new cases directly from the client record without re-entering any data.

    FAQs

    Frequently asked questions

    What's the difference between an industry-specific CRM and a generic CRM for financial advisers?+
    A generic CRM like HubSpot or Salesforce gives you contacts, pipelines and emails — but no understanding of factfinds, joint applicants, ERC dates, protection cases, lender requirements or FCA audit trails. An industry-specific CRM like Advizo ships with all of that built in. UK mortgage brokers and financial advisers save weeks of customisation, avoid building factfind forms from scratch, and get a system their network and compliance team already understands. If you spend more than two hours a week working around your current CRM's missing fields, an adviser-specific platform will pay for itself.
    Do I need a client database built specifically for financial advice?+
    Yes, if you handle mortgages, protection or investment advice in the UK. A purpose-built adviser database stores joint applicants, employment and income breakdowns, ERC end dates, lender details, policy numbers and case histories as structured fields — not free-text notes. That structure powers compliant factfinds, accurate suitability reports, automated remortgage reminders and clean network reporting. A generic contact database can store the data, but it can't enforce the structure your compliance team and FCA audit trail rely on.
    What's the best CRM for financial advisers in the UK?+
    The best CRM depends on whether you sit inside a network (Openwork, Quilter, Sesame, Tenet, Stonebridge, TMA, PRIMIS) or operate as a directly authorised firm. Advizo is built to sit alongside your network CRM, handling day-to-day client management, factfinds, case progression, document collection and client communication — leaving your network system as the system of record for submissions and compliance. Most UK mortgage brokers and IFAs choose Advizo over generic CRMs because it's purpose-built, all-inclusive at £95 per seat per month, and requires no per-feature add-ons.

    Ready to transform your firm?

    See how Advizo can streamline your workflows, delight your clients, and give you back your time. Book a tailored demo with our team today.