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    Smart Factfinds

    Structured data collection that gets it right, every time

    No more Word documents, PDF forms, or patchy spreadsheets. Advizo's smart factfinds guide advisers and clients through a structured journey — covering everything from personal details and address history to income, credit commitments, and budget planning.

    Smart FactfindSophie Whitfield
    Overall progressProgress
    Customer Details
    Address History
    Dependants
    Income & Employment
    Credit Commitments
    Savings
    Budget Planner

    Income & Employment

    Employer
    Barclays Bank PLC
    Salary
    £52,000

    Guided factfind journeys built for UK mortgage and protection advisers

    Related capabilities: Client Management, Document Requests, Case Management

    8-Section Guided Journey

    A structured factfind covering customer details, address history, dependants, income & employment, credit commitments, credit history, savings & investments, and budget planning — each section with its own completion tracking.

    Employment Pathway Logic

    The factfind adapts based on employment status. Employed applicants see PAYE fields, self-employed see SA302 and company accounts fields, contractors see day-rate fields, and retirees see pension income fields — collecting exactly the right data.

    In-Factfind Document Collection

    Request and collect documents at the point they're relevant — payslips when discussing income, bank statements when reviewing expenditure, ID when capturing personal details. Documents upload directly into the case document manager.

    Custom Document Requests

    Beyond standard documents, create bespoke requests tailored to each case — P60s, SA302s, company accounts, tenancy agreements, divorce decrees, or anything specific your lender requires.

    Auto-Completion Tracking

    Sections automatically mark as complete when all required fields are filled. A visual progress bar shows the overall factfind completion percentage, and the adviser can manually override completion for flexibility.

    Pre-Populated Data

    Returning clients don't start from scratch. Known data carries forward from previous cases — saving significant time on remortgages, product transfers, and annual reviews where personal details haven't changed.

    Joint Applicant Factfinds

    For joint mortgage applications, both applicants complete their own factfind sections — income, employment, credit commitments — with data clearly separated but linked to the same case for a complete affordability picture.

    Compliance-Ready Output

    Every factfind response is stored with timestamps, section completion dates, and user attribution. Export a complete factfind summary for compliance files, network reviews, or suitability report preparation.

    Client-Facing Factfinds

    Send factfinds to clients to complete at their own pace via the secure client portal. Auto-save means they can stop and resume. When finished, the adviser is notified and can review before the appointment.

    Interactive Demo

    See it in action

    Explore the interactive demo below to experience how this feature works in Advizo.

    Section

    Customer Details

    Complete
    Identity
    Personal
    IDs & Contact

    Built for real advisory workflows

    Here's how firms like yours use this feature every day.

    Pre-appointment preparation

    Send the factfind to your client before the meeting. They complete personal details, address history, and income at their convenience. You arrive at the appointment with 80% of the data already captured — ready to focus on advice.

    Self-employed mortgage applications

    The factfind automatically presents SA302, tax calculation, and company accounts fields when the client selects self-employed. No more forgetting to ask for the right documents or missing income details.

    Remortgage renewals

    When a remortgage case is created for an existing client, the factfind pre-populates with known data. The adviser only needs to confirm what's changed — saving 30+ minutes of data re-entry.

    Network compliance submissions

    Export a complete factfind summary with every field, response, and completion date — ready to attach to your suitability report or submit to your network for compliance review.

    FAQs

    Frequently asked questions

    What is a fact find?+
    A fact find is the structured information-gathering process a UK financial adviser uses to understand a client's circumstances, objectives, income, expenditure, dependants, credit history and attitude to risk. It's the foundation of compliant, suitable advice — required by the FCA before recommending a mortgage, protection product or investment. A modern fact find replaces paper forms with a digital questionnaire the client can complete in the client portal, saving the adviser 30–60 minutes per case.
    What is fact find software?+
    Fact find software is a digital questionnaire that captures the data a financial adviser needs to give compliant advice. It includes conditional logic (so self-employed clients see SA302 fields, employed clients see payslip fields), joint applicant support, document requests, validation rules and an audit trail. Advizo's factfind module is built specifically for UK mortgage brokers and IFAs — clients complete it from the portal on their own time, and the data flows straight into the client record and case.
    What is digital fact finding and why are UK advisers moving to it?+
    Digital fact finding replaces paper or PDF forms with an online questionnaire the client completes themselves, on any device. It cuts data re-entry, improves accuracy, captures evidence (signatures, timestamps, document uploads) automatically, and feeds directly into your CRM and case file. UK advisers are moving to it because it removes the biggest source of admin time in onboarding — and clients prefer it, especially when they can complete it outside office hours.

    Ready to transform your firm?

    See how Advizo can streamline your workflows, delight your clients, and give you back your time. Book a tailored demo with our team today.